I can back that up; the drives I ordered were packaged in an antistatic bag, surrounded by an air filled cushion thing, in a hard cardboard box. (Assuming what I got was the “air pockets” it’s a plastic sleeve made of many pressurized sections that completely encloses the drive; definitely adequate IMO. I can dig up a pic if you want).
Giving them the benefit of the doubt, maybe they meant BS like [transphobes complaining about] men in women’s sports?