It took me 20-30 minutes to open up my G502 and install new switches. Of course, you probably want to have some soldering experience to do this, but if it’s already unusable… why not try? (assuming you know someone who owns a soldering iron)

I bought an Incott G24 recently, which is a Chinese clone of a Zowie EC2. The software is shit (I set it up once and never used it again) but it has hotswappable switches for M1/M2 which is something I’d love to see in mainstream mice, but they would lose money for it, so it’ll never happen.

I don’t know if an software engineering company’s relationship to clients is very fitting to this example of non-commercial end-user consumerism of physical products. I mean, I agree with you, but I don’t get the feeling your company does many physically shipped sales and your company probably mostly works other small companies.